These instructions apply to accounts used with the Babiha platform and the Babiha Carer mobile app, provided by Babiha Care Solutions Limited.

Request deletion

Email a deletion request from your registered account email address. Include your full name, the email used for Babiha and your care agency's name.

Never send us your password or care information. We may ask for limited additional information to verify your identity before acting on a request.

We will respond without undue delay and normally within one calendar month after verifying your identity. If the law allows extra time for a complex request, we will tell you within that first month.

What happens next

• After we confirm an eligible request, there is a 7-day cancellation period. Email privacy@babiha.care during that period if you want to cancel.
• We delete or anonymise account and login information where applicable.
• Some audit, employment, financial, safeguarding or regulatory records may be kept where legal retention requirements apply. Retained records are limited and protected.

Care records and employed users

Your care agency is the controller for service-user care records. Deleting your login does not automatically delete those records. Contact the care agency if your request is about care records; Babiha will support the agency in responding.

If your account represents an employment relationship, contact your registered manager to close it. They must complete the correct offboarding process while preserving records they are legally required to keep.

Questions

Email privacy@babiha.care. You can also read our Privacy Policy.