Acceptable Use Policy

This Acceptable Use Policy sets out the rules for using the Babiha platform. It forms part of our Terms of Service and applies to every user of the Services.

1. General Principles

You must use the Services lawfully, professionally, and only for delivering and managing care. You are responsible for all activity under your account and for your Authorised Users' compliance with this policy.

2. You Must Not

Use the Services for any unlawful, fraudulent or harmful purpose;
Access, or attempt to access, data belonging to another agency or any account you are not authorised to use;
Upload data you do not have a lawful basis or the necessary permissions to process;
Introduce viruses, malware, or any code intended to disrupt, damage or gain unauthorised access to the Services or their data;
Probe, scan, or test the vulnerability of the Services, or breach or circumvent security or authentication measures, except through our responsible disclosure process;
Attempt to copy, reverse engineer, resell or provide the Services to third parties except as permitted by your Subscription;
Use the Services to send unsolicited or unlawful communications, or store unlawful, defamatory or infringing content;
Place an unreasonable load on the Services, or use automated means to access them in a way that disrupts other users.

3. Data Protection

You must handle service user and staff data in line with your obligations as a data controller and our Data Processing Agreement, including keeping login credentials secure and only granting access to those who need it.

4. Security Concerns

If you become aware of a security vulnerability or a suspected breach, please report it to security@babiha.care. Do not exploit it or access data beyond what is necessary to demonstrate the issue.

5. Enforcement

If you breach this policy, we may suspend or restrict access, remove offending content, or terminate the Services in line with our Terms of Service, and we will cooperate with law enforcement where required. Where possible we will give notice and an opportunity to fix the issue first, but we may act immediately where there is a serious or ongoing risk.

6. Contact

Questions about this policy: legal@babiha.care.